An Affordable, Fast Growth Customer Service Consulting Firm
That Specializes In Helping Companies Create, Implement, Build, Manage and Succeed
By Turning Their Customer Service Practices Into A Valued Asset!
Your
Customer Service Success
Begins With Us!
Our Services
Consulting Sessions
Online or Onsite
One on One or Team Sessions
Flat Rate Pricing
Putting Customers First
Team Building
Vision Casting
Strategy Development
Problem Solving = Results
Business
Growth
Strategies
Everyone is in Sales
Customer Loyalty Programs
Inside Sales
Collections
Best Hiring Practices
Thinking Out of the Box
Offering Value with Exceptional Service
Professional Development
Training/Coaching/Mentoring
Effective Communication
Goal Setting
Team Success is Fun
Managing Metrics
Creating Educational Resources
About Us
We Are ALL Customers
Our Story
"There is only one boss.
The Customer."
SAM WALTON
FOUNDER/WALMART
TESTIMONIALS
Kathi has great ideas when it comes to service team building as well as successfully growing and sustaining business.
Celina W
FOCUS On Customer Service thinks like a consumer, and helped our company make the adjustments based on their needs.
Layne C
The FOCUS team understands all aspects of customer service, from call center to sales, to systems and processes. I would highly recommend them to anyone looking to elevate their customer service experience.
Denise S
FOCUS On Customer Service’s commitment to excellence and getting things done, is "over the top!"
John K
FOCUS On Customer Service transforms customer service setbacks into successful results.
Carl S
FOCUS helped us ‘think outside the box’ to provide productive solutions for our clients and leaving our team feeling empowered and accomplished.
Steve R
Kathi is the best trainer our company’s ever had
Jim A