Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://www.focusoncustomerservice.com (the “Site”).
In our website - https://www.focusoncustomerservice.com, we offer consultation services for helping companies and organizations to grow their business.
Protecting your private information is our priority. This Statement of Privacy applies to https://www.focusoncustomerservice.com and governs data collection and usage. We have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.
Similar to other commercial websites, our website utilizes a standard technology called ‘cookies’ (see our cookies policy section for more information) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
INTRODUCTION
This Policy sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
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We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
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FocusOnCustomerService.com undertakes to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
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The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data.
LOG FILES
FocusOnCustomerService.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a are part of hosting services' analytics. The information collected from log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website and gathering demographic information.
COLLECTION OF YOUR PERSONAL INFORMATION
FocusOnCustomerService.com may collect personally identifiable information such as your Name and E-mail Address when you contact us about our services. FocusOnCustomerService.com encourages you to review the privacy statements of websites you choose to link to from https://www.focusoncustomerservice.com so that you can understand how our website collects, uses and shares your information. We are not responsible for the privacy statements or other content on websites outside of the https://www.focusoncustomerservice.com website.
WHAT INFORMATION WE COLLECT AND WHY?
We may collect information about you directly from you, as well as automatically through your use of our Site or Services.
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Information We Collect Directly from You: Certain areas and features of our Site and Services require your Name, Email address and IP address.
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Information We Collect Automatically: We may automatically collect the following information about your use of our Site via some software analytics including the length of time you visit our Site and your movement through our Site.
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We may also collect the following information: device ID; location and language information.
WE DO NOT SELL, RENT OR LEASE OUR CUSTOMER LISTS TO THIRD PARTIES.
FocusOnCustomerService.com may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to FocusOnCustomerService.com, and they are required to maintain the confidentiality of your information. FocusOnCustomerService.com will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) Conform to the edicts of the law or comply with legal process served on FocusOnCustomerService.com or the site; (b) protect and defend the rights or property of FocusOnCustomerService.com; And, (c) act under exigent circumstances to protect the personal safety of users of our website, or the public.
ADVERTISING PARTNERS
Any advertisers on our site may use cookies and web beacons. Our advertising partners would be listed plainly on the site. Any advertising partner has their own Privacy Policy for their user data.
INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACTUAL OBLIGATION WITH YOU
When you use our website, you agree to our terms and conditions and a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1. Verify your identity for security purposes
2. Provide you with our services
3. Provide you with suggestions/advice on services and how to obtain the most from using our website.
FocusOnCustomerService.com may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance of a particular page on our website with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. FocusOnCustomerService.com shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. You may withdraw your consent at any time by contacting us at info@focusoncustomerservice.com. However, if you do so, you may not be able to use our website or our services.
RETENTION PERIOD FOR PERSONAL DATA
Except as otherwise mentioned in this privacy notice, FocusOnCustomerService.com keeps your personal information only for as long as required by us:
1. To provide you with the services you have requested.
2. To comply with other law, including for the period demanded by our tax authorities.
3. To support a claim or defense in court.
COOKIES AND WEB BEACONS
Like any other website, our website - https://www.focusoncustomerservice.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. For more general information on cookies, please read "What Are Cookies" from Cookie Consent.
THIRD PARTY PRIVACY POLICIES
FocusOnCustomerService.com Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party advertisers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
CHILDREN'S INFORMATION
Our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. FocusOnCustomerService.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
GENERAL DATA PROTECTION REGULATION (GDPR)
We are a Data Controller of your information.
The legal basis of FocusOnCustomerService.com for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:
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FocusOnCustomerService.com needs to perform a contract with you.
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You have given FocusOnCustomerService.com permission to do so.
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Processing your personal information is in the legitimate interest of FocusOnCustomerService.com.
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FocusOnCustomerService.com needs to comply with the law.
FocusOnCustomerService.com will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed about what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
You are entitled to the following rights under applicable laws:
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The right to access: you may at any time request to access your personal data. Upon request, we will provide a copy of your personal data in a commonly used electronic form.
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The right to rectification: you are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
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The right to erase: under certain circumstances (including processing on the basis of your consent), you may request us to delete your User Data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
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The right to object: to certain processing activities conducted by us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to the processing of your personal data for direct marketing purposes.
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The right to data portability: you are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.
OPT- IN, OPT- OUT & UNSUBSCRIBE
When any user provides their details such as Name, Email, Phone number, accept T&C, Cookies as well as Privacy Policy, they have to OPTED-IN. We provide users the opportunity to opt-out of receiving communications from us by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at any time or email us. We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from FocusOnCustomerService.com by contacting us here:
Web page: https://www.focusoncustomerservice.com
Email: info@focusoncustomerservice.com
INTELLECTUAL PROPERTY RIGHTS
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of FocusOnCustomerService.com or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from us.
You Must Not:
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Republish material from our website without prior written consent.
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Sell or rent material from our website.
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Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
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Redistribute any content from our website, including onto another website.
ACCEPTABLE USE
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user within our website. You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
THIRD PARTY ANALYTICS
We use automated devices and applications, to evaluate usage of our Site and to the extent permitted, our Services. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use tracking technologies to perform their services.
VERIFICATION OF YOUR INFORMATION
When we receive any request to access, edit or delete personal identifiable information, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
ENCRYPTION OF DATA SENT BETWEEN US
Our website uses Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
REVIEW/MODIFICATION OR COMPLAINTS REGARDINGTHIS PRIVACY POLICY
FocusOnCustomerService.com may update this privacy notice as necessary. The terms that apply to you are those posted on our website on the day you use our website. We solely advise you to print a copy for your records. If you have any questions or complaints regarding our privacy policy, please contact us at: info@focusoncustomerservice.com
COOKIES POLICY
Our website uses cookies. They are placed by the software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
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To track how you use our website.
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To record whether you have seen specific messages we display on our website.
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To keep you signed in our site.
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To record your answers to surveys/questionnaires on our site while you complete them.
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To record the conversation thread during a live chat with our support team.
WHY WE USE COOKIES ON OUR WEBSITE
Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site and do not transfer any personal information to any other party.
Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.
PERSONAL IDENTIFIERS FROM YOUR BROWSING ACTIVITY
Information about your computer hardware and software may be automatically collected by FocusOnCustomerService.com. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the https://www.focusoncustomerservice.com website. Requests by your web browser to our servers for web pages and other content on our website are recorded. Our website records information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. FocusOnCustomerService.com uses this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
USE OF RE-MARKETING
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advertisement for our services when you visit some other website. FocusOnCustomerService.com may use a third party to provide us with re-marketing services from time to time. If so, if you have consented to our use of cookies, you may see advertisements for our services on other websites.
CONTACT INFORMATION
If you would like to: access, correct, register a complaint, or simply want more information please contact us directly at: info@focusoncustomerservice.com.
Copyright Policy
Copyright © FocusOnCustomerService.com. All Rights Reserved.
All files and information contained in this Website are copyright by FocusOnCustomerService.com. and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics and logos.
Your use of our Website, Blog or Services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of FocusOnCustomerService.com.
Our Content, as found within our Website, Blog and Services, is protected under copyrights. The copying, redistribution, use or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content.
ACCEPTABLE USE
You Must Not:
(a) Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website.
(b) Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
(c) Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
(d) Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
REPORT ABUSE
If you find any unlawful material or activity on our website, or any material or activity that breaches this notice, please email us at: info@focusoncustomerservice.com.
ENFORCEMENT OF COPYRIGHT
We take the protection of our copyright very seriously. If we discover that you have used our copyright materials in contravention of the license set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you from using those materials. You could also be ordered to pay legal costs.
PERMISSIONS
You may request permission to use the copyright materials on our website by contacting us via email at: info@focusoncustomerservice.com.
Refund Policy
Thank you for purchasing our services at https://www.focusoncustomerservice.com.
We keep our pricing very transparent and honest.
In line with providing our customers with the best quality and client experience, we have established a considerate refund policy.
On our website - https://www.focusoncustomerservice.com, we offer consultation services to help companies and organizations grow their business. We offer flat rate pricing on our website for 30 minutes or 60 minutes consultations and other services. Since we deal in digital based services, we do not offer refunds after any purchase. We request that you get all the details before purchasing services available on our website. If you have any questions related to our services, please feel free to contact us at: info@focusoncustomerservice.com.
REFUNDS (IF APPLICABLE)
As mentioned above. We don't accept refund request Late or missing refunds (if applicable) Because of digital services, we don't accept refund requests, please contact us at: info@focusoncustomerservice.com.
SALE ITEMS (IF APPLICABLE)
Sale items cannot be refunded.
GIFTS
Currently, we don't offer any feature of gifting or promo code.
DOUBLE PURCHASE
In case of double payment, for any reason, you will be refunded your money back 100%. Our system usually automatically detects such transactions and refunds them. However, if for any reason these actions are not triggered, please let us know at: info@focusoncustomerservice.com.
Terms & Conditions
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INTRODUCTION
These are the terms and conditions governing the use of https://www.focusoncustomerservice.com, (the Website) and the agreement that operates between us and you (the Terms). The Website is owned and operated by FocusOnCustomerService.com (us/our/we) and these Terms set the rights and obligations of all users (you/your) in relation to your use of the Website.
Please read carefully these Terms and our Privacy Statement. By using the Website, you are consenting to be bound by the current Terms and our Privacy Statement. We may revise the Terms and information contained on the Website at any time and without notice. If you do not agree to these Terms or the Privacy Statement, please refrain from using the Website. If you have any questions about the Terms or the Privacy Statement, please contact us via email at: info@focusoncustomerservice.com.
CONDUCT OF USE
You are not allowed to use this app in any way that is unlawful, abusive, threatening, harassing, obscene, libellous, hateful, or in any other way that violates these terms and conditions.
LIABILITY
The material contained within the Website is provided without any guarantees, conditions or warranties as to its accuracy. FocusOnCustomerService.com does not represent that information contained on or available via the Website is accurate or complete and accordingly, it should not be relied on as such. You should not rely on any such information. Any arrangements made between you and any other person, using or named on the Website are entirely at your sole risk and responsibility.
To the extent permitted by law, we and third parties connected to us, hereby expressly exclude:
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All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
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Any liability for loss or damage incurred by any user in connection with the use, inability to use, or results of the use of the Website, any apps linked to it and any material posted on it.
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Any liability for any bugs or faults in our systems or tools.
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Any liability for direct, special, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any apps linked to it and any materials posted on it, including, without limitation any liability for:
1. Loss of income or revenue.
2. Loss of business.
3. Loss of profits or contracts.
4. Loss of anticipated savings.
5. Loss of data.
6. Loss of goodwill.
7. Wasted management or office time.
8. And any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in this section affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
LIMITS OF USE
You may use our Website only for lawful purposes. You may not use our Website:
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In any way that breaches any applicable local, national or international law or regulation.
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In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
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To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
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To transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
YOU ALSO AGREE:
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Not to reproduce, duplicate, copy or re-sell any part of our app in contravention of the provisions of these Terms:
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Not to use ad-blocking software.
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Not to reuse text or graphics from the Website or parts thereof.
CHANGES TO TERMS
We are committed to ensuring that our app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the services, at any time. We will never charge you for any service without making it very clear to you precisely what you're paying for.
Any new features which are added to the current site shall also be subject to this Terms and Conditions. You can always review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or retrieve any part of these Terms and Conditions by posting updates and/or changes to our app. It is your responsibility to check this page periodically for changes. Your continued use of or access to the app following the posting of any changes constitutes acceptance of those changes.
SERVICE TERMS
1. FocusOnCustomerService.com at this moment grants the User a non-exclusive, non-transferable, limited right to access and use the Service, under the conditions of these Terms & Conditions and for the duration of the Agreement.
2. The use of the Service is at the User's own expense and risk. The User is responsible for meeting the technical and functional requirements and using the electronic communication facilities that are necessary to be able to access and use the Service. The User will at all times bear the risk of loss, theft or damage to any of its data.
3. We use third party Zoom software for consultation services. We are not liable for any details that collected by Zoom software. For more information visit -https://explore.zoom.us/docs/en-us/privacy.html
4. FocusOnCustomerService.com will have the right (but not the obligation), at its sole discretion, to review, edit, limit, refuse or remove Content, or to limit or refuse the User access to the Service. More specifically, if in our opinion, the use of the Service violates these Terms of Use.
5. We may disclose the User's Personal Data or Content, or other data relating to the use of the Service, to third parties where it believes, in good faith, that it is necessary to comply with a court order, ongoing judicial proceeding, criminal or civil subpoena, or other legal process or to exercise its constitutional rights of defence against legal claims.
PERSONAL INFORMATION
Your submission of personal information through the store is regulated by our Privacy Policy. Please review our Privacy Policy.
INDEMNIFICATION
You agree to indemnify, protect and hold FocusOnCustomerService.com, subsidiaries, affiliates, partners, officers, directors, agents, contractors, license, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your infringement of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms and Conditions is discovered to be unlawful, null or unenforceable, such provision shall notwithstanding be enforceable to the fullest extent permitted by applicable law and the unenforceable portion shall be viewed to be cut off from these Terms of Use. Such determination shall not affect the credibility and enforceability of any other remaining provisions.
ENTIRE AGREEMENT
Our inability to exercise or enforce any right or provision of these Terms of Service shall not constitute a discharge of such right or provision. These Terms of Use and any policies or operating rules posted by us on this app or in respect to the Service, constitutes the entire agreement and understanding between you and us and governs your use of the Service. It also pre-empts any prior or synchronous agreements, communications and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.
CONTACT INFORMATION
If you would like to: access, correct, register a complaint, or simply want more information please contact us at: info@focusoncustomerservice.com.