Kathi Kasel

It should be a Foundational Component of your company. Is it something that you’re using in Customer Service and Sales training? Are you...

In business, sales, and finance, "collections" refers to the process of gathering payments or ‘receivables’ from customers or clients who...

“If you don't appreciate your customers, someone else will”. A few weeks ago, I was in a well-known grocery store. It was early in the...